1. Products
ModulesGarden always makes every effort to eliminate any reported defects in the shortest time possible. In almost all cases we are able to quickly and efficiently solve all the problems associated with our products and/or your environment.
7-Day Free Access
To each of our products with the annual license, we offer 7-Day Free Access which allows you to carefully check all its features before reaching a purchase decision. We encourage you to take the opportunity to test our products freely to avoid any potential misunderstandings. If you are unsure whether our products satisfy your expectations, we urge you to create a ticket and ask for clarification.
30-Day Guarantee
Bearing in mind your highest comfort and satisfaction of our customers, we allow a single, unconditional and completely free switch of each product with the annual license during the first 30 days from the moment of its purchase. The obtained product license can be switched on your request to one or more product licenses from our offer retaining differences in price, remaining the license validity period and excluding refunds. Each subsequent license switch on demand requires an additional payment amounting to 10% of the target product's cost plus the possible difference in price between both.
Refunds
Should you find our product, purchased with an annual license, not fully meet your expectations, you are entitled to a full refund in the form of lifetime-valid credits applied to your ModulesGarden account. These credits can be used to settle any outstanding invoices or for future purchases. To request a refund, you need to submit a cancellation request within 30 days of the original purchase date.
Continued use of the product beyond 30 days implies acceptance of all its features and limitations. Once this period has passed, refund requests based on the belief that the product is unsatisfactory will not qualify as a valid reason for a refund.
Open source products shall not be reimbursable or exchanged. Please consider your purchase carefully.
2. Custom Software Development
If you conclude that our custom software development services do not meet your expectations, you are able to get a full or partial refund depending on the development progress status before the project is finished:
- 100% refund when the development has not started yet
- 50% refund when the development has been started, but is finished in 50% or less of total development
- 25% refund when the development has been started, but is finished in 75% or less of total development
3. Product Services
Our offered services related to products cover Installation Service, Template Integration and Priority Support. Since such services are non-tangible and non-returnable, we do not issue refunds once any related task has been started.
Any questions concerning this Refund Policy may be directed to [email protected].
